Damage to speaker

Hi Andy (7 Aug 2018, 08:57)

We got a reminder about storage dues and late penalties this morning – we had given notice of vacating the store. Would you confirm our account status.
We had a few little scuffs and scratches on the furniture and worst was one of the speakers that must have been dropped on it’s corner. We mentioned this to Dave.
Handling was made difficult by being wrapped in one of your felt blankets in which the cabinets could not be gripped. I was concerned when I saw them in the unit and put them in the car.
Best regards,
Matthew Stout

Devon & Dorset <info@devonanddorsetremovals.co.uk>

8 Aug 2018, 14:35

to me
Hi Matthew
The reminder was a over lap in the system and £145 is not owing, there are 2 day on your account from the 1st & 2nd which comes out at £9.52 outstanding
I’ve just been looking at the speaker damage, the reasons why it was wrapped in blankets was because they had not been bubble wrapped by yourself at your packing stage which makes them not fit for transport as just a speaker so we have to wrap them in blankets to offer protection, we didn’t move them out of storage so i need to ask why you didn’t report the damage then instead of waiting until we delivered the rest of the items..Its what the insurance company are going to ask if we go down the claim route
Look forward to hearing from you
Kind regrads
Andy

8 Aug 2018, 17:47

to Devon

Hi Andy

It was not bubble wrapped for the reason that I wanted the removals company to see what the item was and to treat accordingly – we pointed out the speakers and indicated they were of value to us, bubble wrap would simply hide the nature of the item and could lead to far worse damage. It wasn’t just left for them to bubble wrap which the speakers were pointed out to the removals men.
I waited till all the items were transported to our new home before raising the issue in case there were other items damaged – there were a couple of scratches on the tables but thought a pragmatic approach would be to identify the most important issue to us – the chipped corner of the speaker cabinet. The damage may be minor and doesn’t affect their function but obvious to anyone seeing them in our living room.
We assumed we were taking the best course in not wrapping since we would then be taking responsibility if any damage occurred because it would be then be a question of the damage was cause because we wrapped it. In all likelyhood the wrapping is probably incidental and the damage would have occurred whether bubble wrapped or blanketed if the speaker was dropped on a corner.
We should really work out how much this is going to cost to repair and I would be grateful if you would pass on any contacts you have for this kind of work so at least we can get an estimate.
Kind regards

Devon & Dorset <info@devonanddorsetremovals.co.uk>

Attachments12 Aug 2018, 15:54

to me
Good afternoon Matthew
On our contract of move it states all packing must be complete and to a high stranded, it also talks about it in our T&C’s along with declaring the true value of your goods. Doing this to the removal team on the day is too late as it cant be added to the insurance.
Bubble wrap is one of the most important tools in the removals industry for all companies in protecting items, I’m afraid I disagree with your comments of ‘bubble wrap would simply hide the nature of the item and could lead to far worse damage.’ My reason for disagreeing is you can never protect an item enough with bubble and by simply adding a small label to the item with instructions or a warning will cover any possible problems or confusion.
 
I also disagree with ‘In all likelihood the wrapping is probably incidental and the damage would have occurred whether bubble wrapped or blanketed if the speaker was dropped on a corner’ because if it had been prepared properly then we would have know for sure, but because it wasn’t and had been moved by yourself (damage not reported then) since we moved the item we now don’t know for sure how or when it happened.
You also mentioned We assumed we were taking the best course in not wrapping since we would then be taking responsibility if any damage occurred because it would be then be a question of the damage was cause because we wrapped it.’ I’m afraid I don’t understand why anyone would assume anything if it’s not something they don’t do everyday or have experience in, a simple call to our office with this question would have cleared everything up in two minuets as we would have advised you on the best course of action.
I have attached one of the insurance claim forms so you can take the matter up with the insurance company, and please remember you are covered by the Guild of Removers ombudsman scheme if you would like to take advise from the Guild. There is a link to their website and contact details at the bottom of this email.
Kind regards,

Andy

Attachments area

13 Aug 2018, 09:38

to Devon

Thanks for that Andy

I have sent off for a quote from a cabinet maker. Do you have any recommendations?
Thankyou

Attachments17 Aug 2018, 08:47

to Devon

Hi Andy

Enclosed Claim Form for your insurance company, sorry it’s upside down!
Many thanks
Attachments area

Devon & Dorset <info@devonanddorsetremovals.co.uk>

17 Aug 2018, 09:12

to me
I have forwarded to our insurance company Matthew who will deal with everything from here on in